PRIVACY POLICY

Last Updated: December 23, 2025

1. INTRODUCTION

Royal Cargo Transport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Freight Brokerage, Dispatch Service, Rate & Lane Analysis, Carrier Setup & Compliance, Documentation Service, and Dedicated Account Manager services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number, mailing address)
• Company name and business information
• Tax identification numbers (EIN, MC/DOT numbers)
• Driver's license and CDL information
• Payment and billing information
• Insurance certificates and policy information
• Employment and background check information

2.2 Shipment and Transportation Data

• Pickup and delivery locations
• Cargo details (type, weight, dimensions, value)
• Bill of Lading (BOL) information
• Rate confirmations and invoices
• Proof of Delivery (POD) documentation
• Route and lane preferences
• Shipment tracking and GPS location data

2.3 Business and Operational Data

• Carrier compliance documentation
• Safety ratings and inspection records
• Load history and performance metrics
• Rate and pricing information
• Communication records (emails, calls, messages)
• Account preferences and settings

2.4 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies
• Log files and access times

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

3.1 Service Delivery

• Facilitate freight brokerage and dispatch services
• Match shippers with qualified carriers
• Provide rate and lane analysis
• Process and verify carrier setup and compliance
• Generate and manage documentation (BOL, rate confirmations, invoices, POD)
• Provide dedicated account management and 24/7 support

3.2 Business Operations

• Process payments and billing
• Verify credentials and conduct background checks
• Monitor carrier compliance and safety standards
• Track shipments and provide real-time updates
• Analyze routes and optimize pricing
• Maintain quality control and performance metrics

3.3 Communication

• Respond to inquiries and provide customer support
• Send service updates and notifications
• Provide load opportunities to carriers
• Share important compliance and regulatory information
• Send marketing communications (with your consent)

3.4 Legal and Security

• Comply with legal obligations and regulations (FMCSA, DOT, etc.)
• Prevent fraud and unauthorized activities
• Protect our rights and property
• Resolve disputes and enforce agreements
• Maintain insurance and liability records

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

4.1 Service Partners

• Shippers and carriers (to facilitate transportation services)
• Insurance providers
• Payment processors and financial institutions
• Background check and verification services
• Technology and software providers

4.2 Regulatory and Legal Entities

• Federal Motor Carrier Safety Administration (FMCSA)
• Department of Transportation (DOT)
• Law enforcement and government agencies
• Courts and legal counsel (when required by law)

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information with third parties when you provide explicit consent.

5. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 7 years for transportation records)
• Resolve disputes and enforce agreements
• Support business operations and analytics

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure servers and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

7.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request a copy of your data

7.2 Deletion and Restriction

• Request deletion of your information (subject to legal retention requirements)
• Restrict or object to certain processing activities

7.3 Data Portability

• Request your data in a portable format

7.4 Marketing Communications

• Opt-out of marketing emails by clicking "unsubscribe"
• Contact us to update communication preferences

To exercise these rights, please contact us using the information provided below.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Enhance user experience and functionality
• Analyze usage patterns and improve services
• Remember preferences and settings
• Provide targeted content

You can control cookies through your browser settings, but disabling them may affect functionality.

9. THIRD-PARTY LINKS

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. INTERNATIONAL DATA TRANSFERS

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

12. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

We do not sell personal information to third parties.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

By using Royal Cargo Transport services, you acknowledge that you have read and understood this Privacy Policy.